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Auto repair shop advice

 

The Challenge of Finding & Keeping Motivated Technicians

If you had to choose between a day where half of your customers didn’t show up or a day where half of your staff didn’t, which would you pick? For most shops, the second scenario is much...

Do Online Directory Listings Matter for Auto Repair Shops?

What are online directory listings? Online directory listings (also known as citations) are the backbone network of local businesses on the web. Google, Facebook, Bing and Yelp are some of the more...

Instagram Is Now a Necessity for Auto Repair Shops

If your auto repair shop is currently not using Instagram, now is the time to do so. Instagram has updated their map functionality to make it easier for users to discover local businesses. Thinking...

Should I Respond to My Auto Repair Shop Google Reviews?

The short answer is yes, but there’s more to it than just posting a quick response.  That’s especially true if the review is negative. I’m writing this blog because we’ve seen a lot of...

How Do Consumers Search for Auto Repair Shops Online?

There is a lot of confusion among auto repair shop owners about how consumers search for auto repair services on the web. Our goal in this blog is to clear up the confusion and help you understand...

Meeting Customers Where They Are

Your customers are all bringing you the same thing - a vehicle in need of maintenance or repair. That doesn’t mean their circumstances aren’t all different, especially in this chaotic time.  The best way to provide great customer service...

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During Recessions, Focused Businesses Succeed

Auto repair shop owners who use recessions as an opportunity to master the basics put themselves in a position to survive the recession - and thrive in the years afterwards. Click here to learn about three important focus areas.  

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Three Actions to Take When Stay-at-Home Orders End

Your shop may have been open during the coronavirus pandemic, but most people were stuck at home for the last month or two. Many states are beginning to lift stay-at-home orders in May. Click here for information on how to build your car...

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