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Auto repair shop advice

 

The Challenge of Finding & Keeping Motivated Technicians

If you had to choose between a day where half of your customers didn’t show up or a day where half of your staff didn’t, which would you pick? For most shops, the second scenario is much...

Do Online Directory Listings Matter for Auto Repair Shops?

What are online directory listings? Online directory listings (also known as citations) are the backbone network of local businesses on the web. Google, Facebook, Bing and Yelp are some of the more...

Instagram Is Now a Necessity for Auto Repair Shops

If your auto repair shop is currently not using Instagram, now is the time to do so. Instagram has updated their map functionality to make it easier for users to discover local businesses. Thinking...

Should I Respond to My Auto Repair Shop Google Reviews?

The short answer is yes, but there’s more to it than just posting a quick response.  That’s especially true if the review is negative. I’m writing this blog because we’ve seen a lot of...

How Do Consumers Search for Auto Repair Shops Online?

There is a lot of confusion among auto repair shop owners about how consumers search for auto repair services on the web. Our goal in this blog is to clear up the confusion and help you understand...

Does Your Repair Shop Have Fans?

Is Your Repair Shop Using Social Media? Your customers spend the majority of their day on the internet connecting with their friends, family and companies. Why wouldn't you want to talk to your customers or be talked about? Social Media...

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New Facebook 5 Star Ratings

Facebook may have recently moved your 5 star rating to underneath your company's name. The ratings feature is not new, your fans have been able to leave reviews about your business for a while. It was located further down on the right...

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Your Local Business Listing

Citations are anything online that mentions your business name and address, and they are important for your business to be successful online. When people search for your services online they are looking locally for the most reliable...

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Top 10 Worst Things Your Customers Do

Below is a list of how some of your repair shop customers act. All of the following actions make it harder to provide excellent service. Not Telling You Everything – your customers might withhold some information about their vehicle to...

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Guide to Google Places Page

What is the Google Places Page? The Google Places page is a local business listing for your business. The information on your Google Places page can help your customers find you, contact you and learn more about your business. It will...

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