Blog

Despite the best efforts of shop managers everywhere, negative reviews are a common occurrence in the auto repair industry.  There are plenty of reasons – a repair fails, a customer wasn’t happy with the service they received, a customer...

If you’ve got customers looking at major repairs to get back on the road, there’s a good chance that neither of you are thrilled.  That’s because many people can’t handle a $2,000 repair bill, especially if they weren’t expecting it ahead...

When an investor/owner considers which repair shop to purchase, they look at a wide range of factors to determine a shop’s value.  Some of these factors are difficult to impact, such as the shop location, the age of the shop, or the...

The following article is a guest post from Bob Cooper of Elite.  It originally appeared in Elite’s Auto Shop Idea Center. Over the last 25 years I’ve been amazed to discover just how many shop owners are lost when it comes to knowing and...

Did you know that 92% of people trust recommendations from their friends? While it can seem difficult to get customers to provide referrals, companies grow much quicker and have much better customers when they earn referrals.  Here are a...

Here at Phil's Auto Clinic we believe that caring makes the difference! We are located at 111 N Soboba St in Hemet California, where we service the San Jacinto Valley! We pride ourselves in expert car repair with services that are not...

The following article is a guest post from Bob Cooper of Elite.  It originally appeared in Elite’s Auto Shop Idea Center. As our industry continues to evolve, there are a number of changes you need to consider. Cars are being built...

The following article is a guest post from Bob Cooper of Elite.  It originally appeared in Elite’s Auto Shop Idea Center. One of the challenges our industry has fought for years is finding and hiring qualified technicians. Here are 5 of...

When it comes to finding employees, personality and character traits are more important than experience.  That’s one of the most important findings from Jim Collins’s Good to Great, one of the most influential business management books...