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The Challenge of Finding & Keeping Motivated Technicians

If you had to choose between a day where half of your customers didn’t show up or a day where half of your staff didn’t, which would you pick? For most shops, the second scenario is much...

Do Online Directory Listings Matter for Auto Repair Shops?

What are online directory listings? Online directory listings (also known as citations) are the backbone network of local businesses on the web. Google, Facebook, Bing and Yelp are some of the more...

Instagram Is Now a Necessity for Auto Repair Shops

If your auto repair shop is currently not using Instagram, now is the time to do so. Instagram has updated their map functionality to make it easier for users to discover local businesses. Thinking...

Should I Respond to My Auto Repair Shop Google Reviews?

The short answer is yes, but there’s more to it than just posting a quick response.  That’s especially true if the review is negative. I’m writing this blog because we’ve seen a lot of...

How Do Consumers Search for Auto Repair Shops Online?

There is a lot of confusion among auto repair shop owners about how consumers search for auto repair services on the web. Our goal in this blog is to clear up the confusion and help you understand...

How Auto Repair Shops Demonstrate Online Credibility

Why do people start businesses?  It seems like everyone has a different answer to the question.  Do most of them hate their bosses?  Do they want control of their own schedule?  Do they want to make more money? One recent study makes an...

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Auto Repair Shops Are Breaking Old Marketing Habits

One of the definitions of traditional is habitually done.  Based on that, we may soon need to change the definition of traditional media. Traditional media was once just print media, but has more recently been defined as newspapers, radio...

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What Makes Customer Programs So Profitable?

In our recent survey of independent auto shops, we asked what the most cost-effective tools were to bring existing customers into a shop.  The most popular tool wasn’t online search or social media (although they did place second and...

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