Blog

From marketing to hiring to shop management, we covered plenty of topics in 2018.  Three of these topics, however, were far more popular than the rest.  Unsurprisingly, these three topics each have the potential to have a substantial...

A couple of weeks ago, we talked about the damage that a high-performing jerk can do to your auto repair shop.  It might seem like it’s impossible for your shop to survive without them, until you get rid of them.  Then everyone else’s...

There are so many factors that go into selling auto repair services.  We’ve covered the importance of phone-based service, building long-term trust, and dealing with sales objections.  But there’s more to communication than what you’re...

If you watched more than a handful of cartoons as a kid, you remember all of the evil geniuses.  Their names were different in each show, but they were always trying to rule the world, and the heroes always stopped them.  Did you ever...

Have you ever seen a repair shop that had a terrible online rating, and suddenly had a great one?  It’s hard to turn a terrible rating around in a few days – you have to have five reviews before Google will show your star rating, so if a...

In many parts of the country, winter is fast approaching.  While the coldest days in most states are December and January, November brings sub-freezing temperatures in dozens of US states. Freezing weather isn’t great for vehicles, of...